Tag: customer service

  • The Bitch Box

    Kudos to the community service representative/artist who created The Bitch Box. I spied this one along the riverfront in Petaluma, CA. It was stocked with Post-It notes, a pen and an invitation hard to resist: “Got something to bitch about? Put it in the box!” As you can see in the photo, it was nearly…

  • Phone Drones: Virtual Agents Answer Customer Service Call of Duty

    That a large portion of one’s customer service call are outsourced to India or other exotic locales is old news. We ‘ve all been patched through to a phone bank half a planet away to speak with someone trained to suppress their native accent and make references to your local weather and high school sports…