The Bitch Box

Kudos to the community service representative/artist who created The Bitch Box. I spied this one along the riverfront in Petaluma, CA. It was stocked with Post-It notes, a pen and an invitation hard to resist: "Got something to bitch about? … Read on.

Phone Drones: Virtual Agents Answer Customer Service Call of Duty

That a large portion of one?s customer service call are outsourced to India or other exotic locales is old news. We?ve all been patched through to a phone bank half a planet away to speak with someone trained to suppress … Read on.