Siri, Please Teach Google Voice to Listen

Sometimes using one?s smartphone is like playing a game of, well, ?telephone.? Half the time no one can hear you and when they can, the message gets lost in translation ? even when it?s not actually being translated. I?m convinced … Read on.

Phone Drones: Virtual Agents Answer Customer Service Call of Duty

That a large portion of one?s customer service call are outsourced to India or other exotic locales is old news. We?ve all been patched through to a phone bank half a planet away to speak with someone trained to suppress … Read on.